PRIVACY POLICY
Effective Date: 19 June 2025
Welcome to etenderportal.co.za, a digital service that provides access to publicly available government tenders in South Africa through the use of official APIs. This platform is managed by Service Driven Digital (Pty) Ltd, a South African company committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website.
1. What Information We Collect
We collect only the minimum necessary information to provide you with a valuable and secure experience. This may include:
● Contact Information: Name, email address, and phone number (if you register, subscribe, or contact us).
●Usage Data: IP address, browser type, device type, pages visited, and referral source.
● Preferences and Alerts: Your selected tender categories, provinces, and notification settings
● Communication Logs: If you email us or submit queries through our site, we may keep a record of that correspondence.
We do not collect or store any sensitive personal data unless you explicitly provide it.
2. Why We Collect Your Information
We collect personal information for the following reasons:
● To provide you with a personalised tender browsing experience
● To send you alerts and notifications about tenders that match your preferences
● To improve our website functionality and user experience
● To respond to queries or support requests
●To comply with applicable South African laws and regulations
3. Legal Basis for Processing (POPIA Compliance)
Under POPIA, we process your personal information only when:
● You have given us consent
● It is necessary to provide a service or fulfill a contract
● It is required by law
● It is justified for legitimate business purposes that do not infringe on your rights
4. How We Store and Secure Your Information
All personal information is securely stored on servers located in South Africa and/or trusted international providers who comply with POPIA-equivalent data protection standards.
We implement appropriate technical and organisational measures to safeguard your data,
including:
● SSL encryption
● Firewalls and secure hosting environments
● Access controls and authentication protocols
5. Consent and Data Sharing
By using etenderportal.co.za, submitting your information, or subscribing to alerts, you provide explicit consent for us to collect, store, and process your personal information for the purposes outlined in this policy.
We may use your contact details to send you:
● Notifications and alerts related to tenders you’ve expressed interest in
● Updates on new features or improvements to the platform
● Occasional promotions or offers related to business tools, services, or products that may assist you in applying for or winning tenders (e.g., compliance assistance, funding options, legal support)
These communications will always be relevant, limited in frequency, and you may opt out at any time using the unsubscribe link in our emails or by contacting us directly.
We will never sell or rent your personal data to third parties. However, we may share your information under the following conditions:
● With trusted service providers who help us send communications, manage our website, or process alerts—strictly under data processing agreements that uphold POPIA requirements.
● With affiliated partners or service providers offering relevant products or services, but only where such sharing supports a clear and legitimate interest aligned with your tender-related goals.
● Where required by law or regulatory obligation.
Your privacy and trust are important to us, and we ensure that any third-party involvement is governed by strict data protection standards and confidentiality agreements.
6. Use of Public Tender Data
All tender information displayed on etenderportal.co.za is sourced from the official South African government open tender API. This information is publicly available and not considered private or confidential.
We do not modify the content of government tenders, but we may enhance the user experience through filtering, tagging, simplified language and alerts based on your preferences.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
● Understand how users navigate our site
● Remember your preferences
● Improve performance and functionality
You may control cookies through your browser settings. Disabling cookies may affect your experience on our site.
8. Your Rights Under POPIA
As a data subject under POPIA, you have the right to:
● Access your personal information held by us
● Correct or update your personal information
● Request deletion of your data (where legally permitted)
● Withdraw consent for data processing (if consent was the legal basis
● Lodge a complaint with the Information Regulator of SouthAfrica
● To exercise these rights, please contact us at info@servicedrivendigital.co.za.
9. Children’s Privacy
This website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. When we do, we’ll revise the “Effective Date” and notify you where appropriate.
11. Contact Us
For any privacy-related questions, data access or deletion requests, or to lodge a concern, please contact:
Service Driven Digital (Pty) Ltd
Email: info@servicedrivendigital.co.za
Website: etenderportal.co.za